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Contact Us

By Phone:

Main Phone*
(800) 851-0404

*Contact us any time Monday through Friday, from 8:00 a.m. - 5:00 p.m. (Customer Service is closed from 8:00 a.m. - 9:00 a.m. on Wednesdays) Answering service is available after hours for emergencies.


By Mail:

Physical Address:

IBA Health Plans
PO Box 51100
Kalamazoo, MI 49005-1100
IBA Health Plans
106 Farmers Alley, Suite 300
Kalamazoo, MI 49007
IBA Self Funded Group
PO Box 51719
Kalamazoo, MI 49005-1719
IBA Self Funded Group
106 Farmers Alley, Suite 300
Kalamazoo, MI 49007

By Fax:

Main
Administration and Finance
Case Management
Customer Service
Disease Management
Medical Services Notification
Network Services
Sales
Self Funded Group
(269) 216-2168
(269) 216-2146
(269) 216-2152
(269) 216-2162
(269) 216-2148
(269) 216-2158
(269) 216-2156
(800) 615-9854
(269) 216-2160