We want the care and services you receive to be unbiased and provided according to appropriate medical standards. Here are a few ways that we ensure that this happens:

We want your doctors and health care providers to talk openly with you about the care you need
We do not pay doctors or other medical staff to deny you coverage or services
We do not offer financial rewards to anyone to deny you services
We keep track of care and services to make sure you get the care you need
We make decisions about your health care based only on what care and services are right for you along with the existence of coverage
We want you to get safe and effective care. That is why our Medical Director and physician committees carefully research and review new technologies. Then they decide on coverage.

By contacting our Customer Service Department at 1-800-851-0404 you can request copies of the following IBA documents:

Quality Improvement Workplan
Quality Improvement Program Description
Annual Quality Improvement Evaluation
Care Management Workplan
Care Management Program Description
Disease Management Program Descriptions
Annual Care Management Program Evaluation